Here’s the detailed alignment of evidence and document sections supporting the claim for “Suitcase Policy Manipulation,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Suitcase Policy Manipulation"

Exhibit Reference

Description

Relevance to Claim

Exhibit O

Trip.com Website Analysis and Findings

Highlights the misleading visual and textual representations regarding baggage policies, causing users to believe suitcases could not be included as personal items without extra fees.

Exhibit F

Trip.com Invoice of Purchases

Reflects the payment for baggage that was expected to cover suitcases as personal items but was manipulated to suggest additional charges were necessary.

Exhibit 1

Screenshots of Misleading Visual Aids

Demonstrates how images of only rucksacks were displayed, giving the impression that other types of carry-ons, such as suitcases, required additional payment.

Exhibit 16

EasyJet Video on Baggage Policy

Contradicts Trip.com’s representations, showing that personal items can include suitcases if they meet size and weight regulations.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Suitcase Policy Manipulation"

Website Evaluation

Describes how visual aids without clear textual explanations created confusion and manipulated perceptions about suitcase allowances.

Analysis and Findings

Explores the systematic misrepresentation of suitcase policies, leading to unnecessary payments for additional allowances.

Customer Service Interactions

Highlights the difficulties faced by the claimant in disputing these misleading practices with airline and Trip.com representatives.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 11

Communication logs evidencing the claimant’s attempts to resolve misunderstandings caused by misleading suitcase policy depictions.

Exhibit 19

Testimonies from other passengers emphasizing similar issues with suitcase policies, reflecting systemic manipulation on the platform.

 

Key Points of the Claim

  1. Misleading Visual Representation: Trip.com relied on images of rucksacks to create the impression that suitcases were not allowed as personal items unless additional fees were paid.
  2. Inadequate Textual Explanations: The absence of clear text alongside visuals led to confusion, making passengers believe they had to pay extra for basic suitcase allowances.
  3. Policy Contradictions: Airline guidelines, including those from EasyJet, demonstrate that suitcases meeting size and weight regulations are typically permitted as personal items, contradicting Trip.com’s manipulations.
  4. Financial and Logistical Impact: These deceptive practices caused unnecessary financial burdens and confusion for the claimant and other passengers.

This structured summary ties the “Suitcase Policy Manipulation” claim to specific exhibits and document sections, providing compelling evidence to support your case.