Here’s the detailed alignment of
evidence and document sections supporting the claim for “Suitcase
Policy Manipulation,” using Exhibits A to N and Exhibits 1 to
34:
Alignment of Exhibits with "Suitcase Policy
Manipulation"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit O |
Trip.com Website Analysis and Findings |
Highlights the misleading
visual and textual representations regarding baggage policies, causing users
to believe suitcases could not be included as personal items without extra
fees. |
|
Exhibit F |
Trip.com Invoice of Purchases |
Reflects the payment for
baggage that was expected to cover suitcases as personal items but was
manipulated to suggest additional charges were necessary. |
|
Exhibit 1 |
Screenshots of Misleading
Visual Aids |
Demonstrates how images of
only rucksacks were displayed, giving the impression that other types of
carry-ons, such as suitcases, required additional payment. |
|
Exhibit 16 |
EasyJet Video on Baggage
Policy |
Contradicts Trip.com’s
representations, showing that personal items can include suitcases if they
meet size and weight regulations. |
Relevant Sections of the Document Supporting the Claim
|
Section Title |
Details Supporting
"Suitcase Policy Manipulation" |
|
Website Evaluation |
Describes how visual aids without
clear textual explanations created confusion and manipulated perceptions
about suitcase allowances. |
|
Analysis and Findings |
Explores the systematic
misrepresentation of suitcase policies, leading to unnecessary payments for
additional allowances. |
|
Customer Service Interactions |
Highlights the difficulties
faced by the claimant in disputing these misleading practices with airline
and Trip.com representatives. |
Key Evidence from "Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 11 |
Communication logs evidencing
the claimant’s attempts to resolve misunderstandings caused by misleading
suitcase policy depictions. |
|
Exhibit 19 |
Testimonies from other
passengers emphasizing similar issues with suitcase policies, reflecting
systemic manipulation on the platform. |
Key Points of the Claim
This structured summary ties the
“Suitcase Policy Manipulation” claim to specific exhibits and
document sections, providing compelling evidence to support your case.